AI Answering Service for Body & Collision Shops
Body and collision shops operate in a high-stakes environment where every call could be a new repair job worth thousands of dollars. But your estimators are writing estimates, your techs are in the paint booth, and your front desk is juggling insurance adjusters, customer status calls, and new leads all at once. FleetBell is an AI answering service built for body shops that ensures no call goes unanswered and no repair opportunity is lost.
FleetBell understands the collision repair workflow from first notice of loss to final delivery. When a new customer calls after an accident, it captures all the essential details: vehicle information, damage description, insurance carrier and claim number, whether the vehicle is drivable, and whether they need a tow or rental car referral. Your team gets the context needed to follow up quickly.
Insurance communication is one of the biggest time drains for body shops. FleetBell handles inbound calls from adjusters and insurance representatives, logs supplement requests, and captures customer status-update calls so your team gets the right details without being interrupted mid-job.
FleetBell also helps with the lead intake that drives repeat business and referrals. It captures every lead that calls after seeing your Google listing, Yelp reviews, or insurance referral. For shops that work with multiple insurance programs (DRP, preferred shops), FleetBell routes calls appropriately and captures the program-specific information each carrier requires.
How FleetBell Works for Body & Collision Shops
Collision Intake
Captures vehicle details, damage description, insurance info, claim numbers, and tow/rental needs.
Estimate Request Intake
Captures estimate requests with the details your team needs to confirm the next step.
Insurance Call Handling
Manages calls from adjusters, logs supplement requests, and captures status-update requests for your team.
Status Update Requests
Captures customer "when will my car be ready?" calls and routes the details to your team.
DRP Program Support
Routes and captures information specific to insurance direct repair programs.
Rental & Tow Coordination
Captures rental car and tow needs for non-drivable vehicles so your team can follow up.
Frequently Asked Questions
Yes. FleetBell captures insurance carrier, claim number, and policy details from customers. It also handles inbound calls from adjusters and logs supplement requests for your team.
Absolutely. FleetBell captures estimate requests and the details your team needs, including insurance info and police report questions for follow-up.
Yes. FleetBell can capture customer status-update requests and route them to your team with the right vehicle and contact details.
FleetBell answers every call 24/7, captures damage details and insurance info, and sends the lead details to your team so fewer collision repair opportunities are lost to voicemail.
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