Terms and Conditions
1. Acceptance of Terms
By creating an account, accessing, or using any services provided by FleetBell ("FleetBell," "we," "us," or "our"), you ("Customer," "you," or "your") acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. Your continued use of the Service constitutes ongoing acceptance of these Terms, including any modifications made in accordance with Section 10 below. If you do not agree to these Terms, you must discontinue use of the Service immediately.
2. Service Description
FleetBell provides AI-powered phone answering services designed for businesses. Our Service utilizes artificial intelligence to answer incoming calls, gather relevant information from callers, and deliver call summaries and transcripts to our customers.
FleetBell relies on third-party AI voice technology and telephony infrastructure to deliver its services. The availability, quality, and performance of the Service are dependent upon these third-party providers. FleetBell does not guarantee uninterrupted or error-free operation of the Service.
3. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, FLEETBELL AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR:
- Any loss of business, revenue, profits, anticipated savings, goodwill, or business opportunities;
- Any indirect, incidental, special, consequential, or punitive damages, regardless of the cause of action or theory of liability;
- Any service interruptions, outages, or downtime, including but not limited to those caused by third-party AI and telephony providers upon which the Service depends;
- Any errors, inaccuracies, or omissions in AI-generated responses, transcripts, or summaries;
- Any damages arising from the use of, or inability to use, the Service, including but not limited to missed calls, incorrect information relayed to callers, or failure to capture caller information.
IN NO EVENT SHALL FLEETBELL'S TOTAL AGGREGATE LIABILITY TO THE CUSTOMER EXCEED THE AMOUNT ACTUALLY PAID BY THE CUSTOMER TO FLEETBELL DURING THE THIRTY (30) DAY PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
The Customer agrees to indemnify, defend, and hold harmless FleetBell and its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with the Customer's use of the Service, violation of these Terms, or infringement of any rights of a third party.
4. No Call Recording
FleetBell does not record phone calls. No audio recordings of any calls handled by the Service are stored, retained, or made available to any party. Call transcripts and summaries are generated by AI in real-time during the course of the call; however, the underlying audio is not captured or preserved.
5. Privacy & Data Protection
FleetBell is committed to protecting the privacy of its customers and their callers. We will not sell or share customer information with third parties except as necessary to maintain and deliver the Service. This includes sharing data with the telephony and AI providers that power the Service, as required for its operation.
Customer data, including business information, call transcripts, and caller details, is used solely for the purpose of service delivery and improvement. FleetBell implements reasonable security measures to protect customer data; however, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Account Accuracy & Verification
Customers must provide accurate, truthful, and complete information during the account registration process, including their real name and legitimate business information. You agree to keep your account information current and accurate at all times.
If FleetBell discovers, at its sole discretion, that an account was created with false, misleading, or fraudulent information, including but not limited to a fake name, fictitious business, or misrepresented identity, FleetBell reserves the right to immediately terminate that account without prior notice and without any obligation to issue a refund.
7. Termination
FleetBell reserves the right to cancel, suspend, or refuse service to any customer at any time, for any reason or no reason at all, at its sole and absolute discretion. This right exists without limitation and without requirement of cause.
In the event that FleetBell terminates a customer's account, the customer will receive an email notification at the email address on file informing them that their account has been closed.
8. Refund Policy
FleetBell generally does not provide refunds. All fees paid are non-refundable except as expressly stated in this section.
In cases where FleetBell terminates a customer's account pursuant to Section 7, FleetBell may, at its sole discretion, issue a partial or full refund if it deems such a refund appropriate under the circumstances. FleetBell is under no obligation to issue any refund upon termination.
Customers who voluntarily cancel their subscription will not receive refunds for any remaining unused time on their current billing period. Service will continue until the end of the paid billing cycle.
9. Billing & Overages
Subscriptions are billed on a monthly recurring basis. Each subscription plan includes a specified number of minutes per billing cycle as outlined in the plan details at the time of enrollment.
Usage beyond the included minutes will be billed as overages at the per-minute rate specified in the customer's selected plan. Overage charges will be billed at the end of each billing cycle or as otherwise specified.
Customers are responsible for monitoring their own usage. FleetBell is not obligated to notify customers when they are approaching or have exceeded their included minutes, though we may do so at our discretion.
10. Modifications to Terms
FleetBell reserves the right to modify, amend, or update these Terms and Conditions at any time and without prior notice. The most current version of these Terms will be available on our website.
Continued use of the Service following any changes to these Terms constitutes your acceptance of and agreement to the modified Terms. Material changes will be communicated to customers via email at the address associated with their account.
11. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law provisions. Any disputes arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the state and federal courts located in the State of Florida.
12. Contact
If you have any questions, concerns, or inquiries regarding these Terms and Conditions, please contact us at: